HOA, condominium & commercial
association management

Your community.
Our purpose.

Personal service. Clear communication.
Stronger communities.

Request a ProposalExplore Our Services

Where Serving Is Our Purpose.

How can we help?

Report a maintenance issue

Sign in to WebAxis to report a common-area issue. Include the location, a short description, and a photo if available.

Open WebAxis for maintenance

Request architectural approval

Check your association’s application requirements in WebAxis before starting exterior work. Contact your office if you need help finding the right form.

Open WebAxis for architectural requests

Get gate or pool access

Access procedures vary by community. Contact your local office with your association name, property address, and the gate or amenity you need to access.

Find your office

Management built around your community.

Tree-lined residential neighborhood with detached houses

Residential HOAs

Tailored management for single-family and planned communities.

Condominium buildings with balconies and landscaped walkways

Condominiums

Proactive management for condominium communities, with support for shared buildings and amenities.

Landscaped commercial office park

Commercial Associations

Professional management for business parks, office complexes, and commercial associations.

WHAT WE HANDLE

Practical support for your board and community.

We help boards manage finances, property operations, and day-to-day owner needs. We’ll discuss what your association needs and how we can support it.

Financial management

Annual budget preparation, financial reporting, assessment billing, and delinquency tracking.

Board support

Meeting agendas and packets, draft minutes, election coordination, and follow-up on board decisions.

Maintenance & vendors

Site inspections, work order tracking, vendor coordination, and credentialing through VIVE.

Compliance & architectural review

Documented inspections, notices with photos when applicable, and tracking of architectural requests.

Owner support

Help with accounts and community questions, online payments, and access to community documents.

Management transitions

Coordination of records, account setup, vendor handoffs, and communication with owners.

Request a Management ProposalMeet for Coffee or Lunch

ABOUT FIVE STAR

Good management starts with time to serve.

Michael Romo founded Five Star Community Management after seeing how overloaded managers can affect the service boards and owners receive. We believe in giving managers time to know their communities, communicate clearly, and follow through.

Our teams serve residential HOAs, condominium associations, and commercial associations in California and Texas.

What happens when you reach out?

  1. Tell us about your association. Share your location, community type, priorities, and timing.
  2. Talk with our team. We can meet for coffee or lunch, or start with a call.
  3. Review a proposal with your board. We’ll discuss the scope and what a transition would involve.

OWNER, ESCROW & VENDOR RESOURCES

Find the right place to go.

Owner Portal & payments

Use Five Star WebAxis to view your account, find community documents, or submit requests. Quick Pay takes you to the one-time payment screen.

Open WebAxisMake a Quick Payment

Five Star To Go app

Access your association and account on your phone. If you already use WebAxis, sign in with the same email address and password.

Apple App StoreGoogle Play

Vendor credentialing

Five Star uses VIVE (GetVived) to verify vendor credentials. Start with Five Star’s registration link for company, licensing, and insurance requirements.

Register with VIVEVendor Information

Common questions

How do I get access to my owner account?

Open WebAxis and select Sign In. Choose Create Account if you’re new, or Forgot Password if you already have an account.

Where do I submit a maintenance or architectural request?

Sign in to WebAxis or the Five Star To Go app and look for the request options available to your association.

What should our board share when asking for a proposal?

Start with your association name, city, community type, approximate number of homes or units, and timing. Use the proposal form or meet with our team if you’re still exploring.

Two States, One Standard